Refund Policy
Last Updated: July 27, 2026
At Bukas-Isip, we want learners to have a clear understanding of their purchase before enrolling in a paid course. This Refund Policy explains when a refund may be requested and the circumstances under which a refund may or may not be granted.
Please review the course description, inclusions, requirements, and other available information carefully before completing your purchase.
1. Refund Eligibility
You may request a refund for an eligible paid course within 7 calendar days from the date of purchase.
Submitting a request within the 7-day period does not automatically guarantee a refund. Refund requests will be reviewed based on the circumstances of the purchase and the conditions described in this Refund Policy.
Nothing in this policy is intended to limit any refund, cancellation, or other consumer rights that may apply under applicable law.
2. Conditions for Refund
A refund request may be considered when:
• The request is submitted within 7 calendar days of purchase.
• There is a significant technical problem with the course or website that prevents reasonable access to the purchased course
and cannot be resolved after contacting Bukas-Isip.
• The learner was charged incorrectly or more than once for the same purchase.
• The purchased course was not properly added to the learner's account, and the issue cannot reasonably be resolved.
• Other circumstances reasonably justify a refund after review by Bukas-Isip.
We may ask for relevant information, such as the email address associated with your account, purchase details, and a description of the issue, to evaluate your request.
3. Non-Refundable Circumstances
Except where otherwise required by applicable law, refunds may generally not be granted when:
• The refund request is submitted more than 7 calendar days after purchase.
• A substantial portion of the course has already been accessed, viewed, or completed.
• Downloadable course materials have been substantially accessed or downloaded.
• The learner simply changes their mind after substantially consuming the course content.
• The learner purchased the wrong course despite the course information being clearly presented before purchase.
• The learner's inability to access the course results from their own device, internet connection, software, or other
circumstances outside the reasonable control of Bukas-Isip.
• The learner's account has been suspended or terminated because of a serious violation of the Terms & Conditions.
Any applicable rights provided by law will take precedence over these general conditions.
4. Digital and Downloadable Materials
Bukas-Isip courses may include digital resources such as videos, PDF lessons, handouts, study guides, flashcards, quizzes, and other downloadable or online learning materials.
Because these materials may become immediately accessible after enrollment, refund requests involving substantially accessed or downloaded course materials may be declined, except where a refund is otherwise required by law or justified by a qualifying technical or purchase issue.
We encourage learners to carefully review the course description and inclusions before purchasing.
5. Technical Issues
If you experience difficulty accessing a purchased course, please contact Bukas-Isip before requesting a refund.
We will make reasonable efforts to identify and resolve problems related to your account, enrollment, course access, or the Bukas-Isip website.
A technical issue that can reasonably be resolved does not necessarily qualify for a refund. However, if a significant issue originating from Bukas-Isip prevents you from accessing the purchased course and we are unable to resolve it within a reasonable period, you may be eligible for a refund.
6. Duplicate or Incorrect Charges
If you believe you were charged more than once for the same transaction or were charged an incorrect amount, please contact us as soon as possible.
After verifying the transaction, any confirmed duplicate or incorrect charge attributable to the transaction may be refunded or corrected as appropriate.
7. How to Request a Refund
To request a refund, please contact us through the Contact page on the Bukas-Isip website.
When submitting your request, please select the appropriate inquiry type and provide:
• Your full name.
• The email address associated with your Bukas-Isip account.
• The name of the course purchased.
• The approximate date of purchase.
• The reason for requesting a refund.
• Any additional information that may help us review the request.
Please do not include passwords, complete payment credentials, or other sensitive financial information in your message.
8. Review of Refund Requests
Refund requests are reviewed individually.
Submitting a refund request does not guarantee approval. We may review relevant purchase, enrollment, course-access, and account information when reasonably necessary to determine whether the request meets this Refund Policy.
We may contact you for additional information before making a decision.
9. Approved Refunds
If a refund is approved, it will generally be issued through the original payment method were supported by the applicable payment provider.
The time required for the refunded amount to appear in your account may vary depending on the payment provider, bank, e-wallet, or other financial institution involved.
Bukas-Isip does not control processing times imposed by third-party payment providers or financial institutions.
10. Course Access After a Refund
If a full refund for a course is approved, access to that paid course and its associated materials may be removed from your Bukas-Isip account.
Any license or permission to use downloadable materials associated solely with the refunded purchase may also end upon refund, subject to applicable law.
11. Free Courses and Resources
Courses and learning resources provided entirely free of charge are not eligible for monetary refunds because no purchase was made.
Access to free resources may still be subject to the Bukas-Isip Terms & Conditions.
12. Promotional or Discounted Purchases
Unless otherwise stated as part of a specific promotion, purchases made using a discount, promotional price, or coupon are subject to the same refund conditions described in this Refund Policy.
A refund for an eligible discounted purchase will generally be based on the amount actually paid rather than the course's regular price.
13. Changes to This Refund Policy
Bukas-Isip may update this Refund Policy from time to time to reflect changes to our courses, payment processes, services, or applicable requirements.
When changes are made, the Last Updated date at the top of this page will be revised.
Refund requests will be handled in accordance with applicable law and the relevant terms and policies associated with the purchase.
14. Contact Us
If you have questions about this Refund Policy or would like to request a refund, please contact us through the Contact page on the Bukas-Isip website.
We will make reasonable efforts to review and respond to your inquiry as soon as possible.